Payments & Refunds
How payments, refunds, cancellations, and digital delivery are handled.
1. Payments
Prices and any recurring billing terms will be shown before you complete a purchase. Payments may be processed by a third-party payment processor. Taxes, where applicable, may be added at checkout.
2. Refund requests
Unless a product-specific policy shown at checkout states otherwise, you may request a refund within 14 days of purchase for a digital purchase that has not been redeemed, consumed, transferred, or substantially used.
We will also review requests involving duplicate charges, unauthorized charges, material technical failures, or a product or service that was not delivered as described. Nothing in this policy limits rights you may have under applicable law.
3. Beer On Me and redemption-based purchases
If Beer On Me offers a digital gift, credit, or redemption-based purchase, a refund generally will not be available after the applicable value has been redeemed or consumed, except where required by law or where the transaction was processed incorrectly. Any product-specific redemption terms will be shown before purchase.
4. Subscriptions and cancellations
If we offer a recurring subscription, you may cancel it before the next renewal date to stop future charges. Cancellation does not automatically create a refund for a completed billing period unless a product-specific policy or applicable law provides otherwise.
5. Delivery
Digital products, access, gifts, or confirmations are delivered electronically using the email address, account, application, or other method identified during the purchase flow. If you do not receive the expected delivery, contact us before initiating a payment dispute so we can investigate.
6. How to request help or a refund
Email hello@switchbacklabs.dev with the purchaser's name, purchase email, approximate purchase date, and a brief description of the issue. Do not send full payment-card numbers by email.
7. Processing time
Approved refunds are submitted back to the original payment method when possible. The time for a refund to appear depends on the payment method and financial institution.